FAQ

General Ordering

How long will my item take to arrive?

We aim to ship all orders within 5 working days. We will ship the order according to your delivery method selected at checkout. Standard delivery takes upto 10 working days, while quicker services include next day courier delivery.

Please note: Group buying site Customers can expect to receive their items within 10 working days.

How much does postage cost?

Standard delivery is £3.99 - other options are also offered at check out.

What are my payment options?

We accept all major credit and debit cards.

Are there any other costs?

No! The price you see is the price you pay. We do not charge any additional tax, make recurring payments or retain your card details. There are no additional charges for certain card types.

How can I return an item?

If you have ordered the wrong item you are entitled to return it, within 7 days, free of charge. If we have sent out the wrong item to you, we will pay postage costs for the item to be returned and no restocking fee will be charged. In both cases, please contact us via the Contact Us link at the top of the page and one of our friendly customer service representatives will be in touch shortly.

What is your satisfaction guarantee?

With all our products sold on Whitening Professionals (direct sale) we offer a satisfaction guarantee. In the event that you are not happy with your product for any reason you may return it to us for a full refund. We offer our unique satisfaction guarantee because we are so confident that you will love our items! Please refer to our terms and conditions for further details.

Important Notice - This guarantee does not apply to promotions sold via third parties.

Can I cancel my order?

If you decide you would like to cancel your order within 7 days of purchasing, please click 'Contact us' from the top menu bar. One of our customer service representatives will then deal with your request.

Teeth Whitening

Why do teeth get stained and discoloured?

There are many causes. The most common ones are due to eating food, coffee, tea, wine, soft drinks and smoking. Our teeth naturally discolour with time during the course of our lives. Even so-called naturally yellow teeth can be whitened.

Can I whiten artificial teeth? (E.g. plastic or porcelain)

Artificial teeth, crowns, fillings or other orthodontics are not affected. Teeth whitening does not damage artificial teeth or orthodontics (e.g. fillings). It is still possible to whiten your teeth however if the artificial teeth, crowns, fillings, or other orthodontics are in visible places (such as on your front teeth) then they may become more visible as the surrounding natural teeth become whiter giving a less aesthetically pleasing look, necessitating their replacement.

Is teeth whitening permanent?

A completed teeth whitening treatment lasts for several years and your teeth will always be whiter than before the treatment. Naturally, food, drink (in particular, coffee, tea, coke and red wine) as well as smoking will gradually, over time, darken your teeth. In order to keep your teeth white, you can undergo top-up whitening treatments once every 6-12 months.

Does teeth whitening have any side-effects?

Some people may experience increased sensitivity to hot and cold water in the teeth and gums; this is only temporary. The teeth whitening products and gel we use is specifically designed to avoid shooting pain in the teeth and does not contain the substances that normally cause this pain. Some people may experience gum irritation if they have sensitive gums. In those instances, we recommend applying a thin layer of Vaseline to the gums before each treatment. There are no other side effects.

How do I store the whitening gel and how long before it expires?

The best place for storing the gel is in the refrigerator. If you store it in the refrigerator it will last for up to one year from the date of purchase. At room temperature, it lasts for up to six months. After this time, the potency of the whitening gel is reduced.

Who should not whiten their teeth?

Tooth whitening should not be used if you suffer from advanced gum disease (periodontal disease) or have recently had oral surgery. Tooth whitening should not be used if you are pregnant or lactating as a precaution. This is because no studies have been carried out to verify it's safety